Shipping and Returns

Product Returns

  1. We undertake to replace you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage where we set out our requirements relating to return of such goods.
  2. We also undertake to exchange any undamaged product purchased from us so long as it is returned unused and with proof of purchase within Thirty (30) days of purchase however we will not provide any refund of such purchase. If undamaged goods are returned to us for exchange, we do not refund any postage charges. Return of undamaged goods for exchange is entirely at your cost and risk.
  3. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.
  4. Once you have notified us through our website that you wish to return faulty, damaged or undamaged product, you may return the product to any of our location throughout Australia so long as you provide valid proof of purchase eg. tax invoice, receipt and/or packaging slip.

 

Shipping

  1. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
  2. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
  3. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
  4. When purchasing from a non Australian delivery address, please be aware that in some countries you may be required to pay additonal customs or import duties. We advise that you should contact your countries customs authority before purchasing as we do not accept responsibility for any extra charges applicable from your purchase.
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